Frequently Asked Questions
Read through our FAQ below for answers to any questions you might have about Norix corrections furniture, psychiatric furniture, anti-ligature furniture and more.
How do I request a quote?
Visit the web page of the product you are interested in and select your options. Click the “Get a Quote” button and select Review Order when you are finished. This will bring you to your shopping cart. If your order looks satisfactory, click Submit Quote and fill out the form with your contact information. Someone from our Sales Team will be in contact with you shortly.
How long will it take to get my order?
Our standard lead time is 6-8 weeks. Some items are available sooner, including Quick Ship items sent within 5 days of purchase order receipt (occasionally longer, based on order quantities). Quantities are limited by color and are available on a first-come, first-served basis. Special or custom items may take longer. An estimate of lead time will be given when quoted. To see our list of available Quickship items, visit our Quickship page.
Can I track my order?
You can track your order using a carrier tracking code that will be emailed to you at the time of shipment.
Can I get my order expedited?
Yes. Expedited shipping is available at an additional cost.
What do I need to place an order?
A signed quote provided by Norix is acceptable for orders of $10,000 or less. A purchase order is required for orders over that $10,000.
Can you give me pricing over the phone?
Norix does not give pricing over the phone. Please request a quote and our Customer Care Team will be happy to provide you with pricing.
How do I find my rep?
The Find a Rep web page allows you to search by state and even by the countries outside the United States where Norix has representation. The representative information you will find includes name, phone number, email address, and market.
Do the products carry a warranty?
All Norix products are backed by a best in industry warranty. Download specifications from product web pages to learn about warranties specific to each product.
What kind of testing has been performed on the furniture?
Norix is GREENGUARD Gold certified for virtually all of its products after they were shown to meet the program’s chemical emissions criteria set by UL Environment, the governing body for this globally recognized certification program. Visit product pages and download specifications to learn more about testing and certifications specific to each product, including highly recognized BIFMA standard.
How durable are Norix products?
Visit our YouTube page to view our durability videos, where we put our furniture up against jackhammers, garden tillers and even 100 mph fastballs.
Reach Out Today
Reach out to Norix today for questions about our products. Or get started by requesting a quote now.